Whose Job Is It? - Tuesday's Quote of the Day +Something Extra: Customer Service

Published: Tue, 07/28/20

Hi ,

It's Tuesday,

July 28, 2020.

hand coming out of wall to get the phone

Quote:

"It is not your customer's job to remember you. It is your obligation and responsibility to make sure they don't have the chance to forget you."
--- Patricia Fripp

Why & How to Deliver Good Customer Service at Every Level
- by Patricia Fripp

(I think most business people would agree that stellar customer service really helps to engage the customer and create a positive environment and positive image of your company.)

Good customer service is more than good PR. It is the best way to increase sales from the same customers and also earn recommendations.

At a time when every customer counts we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that one customer – but everyone he or she knows as well. After all, word of mouth works both for or against you.

Make sure every person in your organization understands that they have a role to play in providing good customer service. Each department depends and dovetails into the other to produce quality in service or product. Everyone makes a difference – the sales force, the service technicians, the clerical staff, the PR department all work together toward the same goal… keeping the customers satisfied.

A perfect example of how everyone makes a difference in customer service happened when I was in a Nashville hotel attending a Board of Directors meeting for the National Speakers Association. Here's what happened: Good Customer Service

Take care, please stay informed, stay safe and make your customers happy!

Love and Blessings,
Marlene

P.S. Have you missed previous picture quotes of the day? You can find them right here.

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